Rewards for Good Customer Service
Customers reward good Customer Service by spending 8% more.
It's official, according to a report comissioned by American Express World Service Australia, customers reward good Customer Service by spending 8% more. It's as simple as showing polite respect and welcoming people to your business. Don't pester them because there is a fine line between buyer willingness and the buyer walking out the door.
Click here to read the full article.
Don't forget, it is much cheaper to keep a happy customer than to attract brand new ones!
Simon Thomas
Small Fish Business Coaching
www.smallfish.com.au
Thomas Preiss 20-Jul-2010 08:30 AM
I agree with this with every bone in my body. Customer servive appears at an all time low in Australia. Just go into any store these days and you feel like you need to apologise for asking anything at all.
Kristian Reiss 08-Oct-2010 10:56 AM
Simon, just read this article titled "Customer service without the service" and had to share it. http://bit.ly/anhHvH
- Kristian
